Question 1

When will my order arrive?

Accepted Answer

Ordered before 12:00 on a working day and in stock: delivered tomorrow within the Netherlands. Order after 12:00 and expect 2-3 working days. Is a chosen size or colour out of stock? Then we produce it on demand in our own factory; the estimated delivery time is then approx. 3 weeks.

Question 2

What are the shipping costs?

Accepted Answer

Shipping to Netherlands costs €8.05 incl. VAT per order. From €200.00 incl. VAT you enjoy free shipping. Business customers (B2B) get free shipping from €500 (NL), €750 (BE) or €1,000 (DE), all excl. VAT. For all other countries the rate is calculated at checkout.

Question 3

Can I track my order?

Accepted Answer

Yes, you automatically receive a track & trace email as soon as your order has been handed over to our carrier.

Question 4

Which countries do you ship to?

Accepted Answer

We ship to these countries: Netherlands, Belgium, Germany, Luxembourg, France, Denmark, Sweden, Norway, Finland, Ireland, Aruba, Curaçao, Sint Maarten, Croatia, Hungary, Czechia, Greece, Slovenia, Austria, Switzerland, Monaco, Spain, and Italy. Is your country not listed? Get in touch.

Question 5

How do I know which size I need?

Accepted Answer

Check our detailed size chart per category. Hesitating between two sizes? Take the larger one. Our chef's jackets are not meant to fit tightly.

Question 6

How do returns work?

Accepted Answer

Returns within 14 days. You pay for the return shipping yourself, unless the product is defective; then the return is free of charge. Register your return in our returns portal, where you create the return label straight away. Use it to send the unworn product back with its label. Refund within 5 working days of receipt.

Question 7

Can I exchange for a different size?

Accepted Answer

We don't do exchanges. Return the item through the returns portal and order the right size straight away; that is the fastest way to get it. What a return costs is in our return policy.

Question 8

What if the Wastewear shade differs from the photo?

Accepted Answer

That's exactly the point. Every Wastewear batch is unique because we dye with natural waste. A product photo is an average; your item will differ slightly.

Question 9

What exactly is Wastewear?

Accepted Answer

Our dyed line. We finish the garment completely and only then dye it, with natural pigments from coffee, berries and the woad plant. That is why every piece comes out slightly different.

Question 10

Is Wastewear sustainable enough to claim it?

Accepted Answer

We don't put figures on the site that we cannot back up, which is why there are no savings numbers on Wastewear. We tell you what we do and why you can see it in the clothing. What is hard fact: the Innovatieprijs Regio Foodvalley 2024, won with chef jackets made from recycled materials.

Question 11

How long does the Nassau collection last?

Accepted Answer

The Nassau coats are made of polyester and washable at 60 degrees. With good care they will last you a long time.

Frequently asked questions

Made by the manufacturer, not by a middleman

Our own factory

Comfort Stretch in every chef jacket

Sustainable and built to last

Ordering & shipping

Sizes, colours & returns

Wastewear & Nassau

There's a real person on the line